Excellence NEVER stops at the basics
Our core values help deliver our customers a great value
Background and Overview
NewGen Restores was founded in 2014 by Kent Ravaioli. NewGen Restores is considered one of the leading floor care and janitorial companies in the Carolinas. NewGen Restores trucks are all over the Charlotte area specializing in warehouse cleaning services, carpet cleaning, carpet installation, carpet repairs, VCT tile cleaning, stripping & waxing, hardwood floor refinishing Charlotte NC, hardwood floor installation, tile and grout cleaning and installation, marble cleaning & restoration, buffing as well as other services like power washing.
Our customer base with locations all over the Charlotte Area, includes but is not limited to; The Bissell Group, NAI Southern Realty, Brackett Flagship, Trinity Partners, Novant, Jones Lang LaSalle, Group 15 Realty and many others totaling well over 100 satisfied customers. Located in Pineville NC, the doors are wide open for business throughout the Charlotte region. NewGen redefines what it really takes to treat and care for all floors and buildings.
NewGen Restores was founded on four core principles: Integrity, Customer Care, Quality Service & Exceptional Value.
Meet The Newgen Restores CEO – Kent Ravaioli
Kent Ravaioli
Chief Operating Officer / Owner
Kent Ravaioli started his career in customer service where he spent over 27 years doing what was right for the customer. He grew up in New Jersey in a large family of six as the typical middle-aged child. The roots run deep when it comes to carpet cleaning & care, flooring and the upkeep of homes in general. His father was a master in the craft and Kent made the perfect apprentice. Taught by his father at a young age that hard work, integrity and being ethical was the motto for life – Kent followed in his dad’s footsteps and got his Master’s Certification Carpet Repair, Carpet Care and Carpet Cleaning.
Floors are his life and making them SHINE for his clients is what drives him!
Core Principles
NewGen Restores is founded on four core principles: Integrity, Customer Care, Quality Service & Exceptional Value.
Integrity
NewGen believes in treating our customers the way we would want to be treated: with honesty, respect, and reliability. We are honest about our quality of work and services.
Customer Care
Our number one priority is making sure our customers are 100% satisfied with the results of our services. NewGen Restores strives to grow and improve so we can continuously provide unbeatable service to our clients.
Exceptional Value
Our promise is to provide all of our customers competitive pricing with exceptional value. Value is not simply looking at the cost of carpet cleaning or any other service – it is much more than that. The cheapest is rarely, if ever, the best deal. Cheap does not define value and does not bring you quality. NewGen Restores, brings competitive and fair pricing with great value. We take pride in our work and will provide an unbeatable value for an incredible price!
Quality Service
We will always delivery excellent results by giving our clients unmatched quality anywhere in the industry. We will always treat their homes as if it were our own – going above and beyond to ensure they receive first class service. Our work is thorough and detailed; we do not skip steps when caring for our customer’s carpets and floors because we strive to deliver quality.
Our Mission
Our mission is to build and preserve our customer relations by believing in the value and satisfaction of our clients. We are a bonded, licensed and insured business, employing full-time technicians to service your Charlotte carpet cleaning and floor care needs. Excellence NEVER stops at the basics; NewGen believes in paying close attention to detail to ensure first class service. The average homeowner spends 8-10 hours each week cleaning their floors and carpet. This is why NewGen focuses on:
- Employing technicians that are not only fully trained in floor and carpet restoration but also in providing quality customer service.
- Spot checking the work before, during and after the floor restoration process ensuring complete satisfaction.
- Building a base of customers that ultimately become a part of NewGen.
Call for an estimate today:
- NewGen Restores exclusive detail-clean rotation system ensures your carpet and floors are restored to their original beauty.
- NewGen Restores technicians are full-time employees – not contractors – so you can feel confident in the services provided.
- NewGen Restores technicians are bonded, licensed and insured.
- NewGen Restores is committed to quality by offering a satisfaction guarantee with every clean.
- NewGen Restores offers a frequent customer cleaning discount — ask us how you can earn discounted services!
- Ready to get your floors restored to its original beauty? Contact us for a free, no-obligation in-home estimate.
Call us at 980-207-4868 or, Get a Free Quote
NewGen Restores came to our home and left it beautiful! The entire staff is courteous and helpful, and the quality of their work is beyond compare. We had several carpet stains other companies could not remove; NewGen Restores got rid of them all. Thank you!
Kory Newman Pennington
